Man with Van Cudham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Cudham provides removal and man and van services within the United Kingdom. By making a booking, paying a deposit, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "We", "Us" and "Our" refer to Man with Van Cudham, the provider of removal and man and van services.
1.2 "You" and "Your" refer to the customer, being the person or organisation requesting and receiving the services.
1.3 "Services" means any removal, transport, loading, unloading, packing, delivery, or associated services provided by us.
1.4 "Goods" means the items, belongings, furniture, equipment, and any other property that we are contracted to handle, move, or transport.
1.5 "Agreement" means the contract between you and us, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial customers, covering collection, loading, transport, unloading, and, where agreed, packing or unpacking.
2.2 The specific scope of your service, including vehicle size, number of personnel, approximate times, and locations, will be as stated in your quotation or booking confirmation.
2.3 Unless expressly agreed in writing, our services do not include: disconnection or reconnection of appliances, dismantling or reassembly of furniture or fixtures, removal of doors, windows, or other structural alterations, or specialist lifting using cranes or hoists.
2.4 We reserve the right to refuse to move any item that in our reasonable opinion is unsafe, unlawful, inadequately packed, or likely to cause damage or injury.
3. Booking Process
3.1 You may request a quotation by providing details of the collection and delivery addresses, type and quantity of goods, access conditions, dates, and any special requirements.
3.2 Quotations are based on the information you provide. It is your responsibility to ensure that all details are accurate and complete. If the actual work differs from the information given, we may adjust the price accordingly.
3.3 A booking is only confirmed when we issue a written or verbal confirmation and, where required, receive a deposit or full payment by the specified deadline.
3.4 We may request photographs, inventories, or additional information to accurately assess the job. Failure to provide requested information may result in an amended quotation or, in some cases, refusal of service.
3.5 Bookings are subject to availability. We cannot guarantee specific dates or times until we have confirmed your booking.
4. Access and Parking
4.1 You are responsible for ensuring suitable access at both collection and delivery locations, including informing us of stairs, narrow entrances, restricted access roads, and any other relevant limitations.
4.2 You must arrange and pay for any necessary parking permits, suspensions, or authorisations required for our vehicles. Any fines or penalties incurred due to inadequate parking arrangements may be charged to you.
4.3 If access is significantly more difficult than described at the time of booking, we may charge additional fees for extra time, additional staff, or alternative equipment.
5. Pricing and Quotations
5.1 Prices may be based on an hourly rate or a fixed fee, as specified in your quotation or confirmation.
5.2 Hourly rate jobs will be charged from the agreed start time or the time our team arrives at the collection address, whichever is earlier, until completion of the job, including any waiting time caused by you or third parties under your control.
5.3 Fixed-fee quotations are based on the assumption of normal access, reasonable loading distance from property to vehicle, and no unexpected delays. We reserve the right to adjust the fee if these conditions are not met.
5.4 Quotations generally exclude tolls, congestion charges, ferry costs, parking charges, and similar expenses unless stated otherwise. Such charges may be added to your final bill where incurred in delivering the service.
6. Payments
6.1 We may require a deposit to secure your booking. The deposit amount and due date will be specified at the time of booking.
6.2 Unless otherwise agreed, payment for the services is due immediately upon completion, or in advance for certain bookings, such as long-distance or high-value moves.
6.3 We accept common UK payment methods as specified at the time of booking. You are responsible for ensuring that payment is made in full and on time.
6.4 Where payment is not received when due, we reserve the right to charge interest on the outstanding amount at the statutory rate, and to withhold delivery of goods until full payment is received.
6.5 If you fail to pay any amount owed, we may, after giving reasonable notice, exercise a lien over any goods in our possession and ultimately arrange for their sale or disposal to recover costs, in accordance with applicable law.
7. Cancellations and Changes
7.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible.
7.2 Cancellations or postponements made more than 7 days before the scheduled service date will normally incur no cancellation fee, unless a non-refundable deposit has been specified.
7.3 Cancellations or postponements made within 7 days of the scheduled service date may be subject to a cancellation fee of up to 50 percent of the quoted price, reflecting loss of opportunity and scheduling costs.
7.4 Cancellations or postponements made within 48 hours of the scheduled start time may be charged up to 100 percent of the quoted price.
7.5 If we arrive at the collection address at the agreed time and are unable to carry out the work due to your act or omission, including lack of access or goods not being ready, this may be treated as a same-day cancellation and charged accordingly.
7.6 We will use reasonable efforts to accommodate changes to your booking, such as date, time, or scope, but such changes are subject to availability and may result in revised pricing.
8. Your Responsibilities
8.1 You are responsible for:
(a) Providing accurate information about your move and access conditions.
(b) Packing your goods securely and appropriately, unless packing services have been agreed.
(c) Ensuring fragile or delicate items are clearly labelled and, where possible, separately packed.
(d) Removing or securing any loose fittings, fixtures, or items that could cause damage or injury during the move.
(e) Being present, or ensuring an authorised representative is present, at collection and delivery to oversee the move and sign relevant paperwork.
8.2 You must not ask us to transport:
(a) Illegal, dangerous, or explosive items.
(b) Perishable goods, unless we have agreed appropriate conditions.
(c) Livestock, pets, or other animals.
(d) Cash, jewellery, precious metals, or other high-value items unless declared in advance and specifically agreed in writing.
9. Our Liability
9.1 We will take reasonable care in handling, loading, transporting, and unloading your goods. However, our liability is subject to the limitations set out in this section.
9.2 We are not liable for loss or damage arising from your failure to pack goods adequately, unless we have agreed to provide packing services.
9.3 We are not liable for any loss or damage caused by inherent defects, pre-existing damage, or the natural deterioration of goods, including wear and tear, rust, or infestation.
9.4 We are not liable for any loss or damage where:
(a) There is no evidence of external damage to the packaging or item at the time of delivery.
(b) You or your representative sign to confirm that goods have been delivered in good condition and later report damage that was not noted upon delivery.
9.5 Our liability for loss of or damage to goods, whether arising from negligence or otherwise, is limited to a reasonable sum per item or per job, subject to any separate written agreement or insurance arrangements. If you require enhanced cover, you must notify us in advance so that we can confirm whether this can be arranged.
9.6 We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising from any delay, damage, or failure in carrying out the services.
9.7 We will not be liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to severe weather, road closures, traffic accidents, breakdowns, strikes, civil unrest, or acts of government.
10. Damage to Property
10.1 We will take reasonable care to avoid damage to your property, including buildings, fixtures, and fittings. You must inform us of any known vulnerabilities, such as weak staircases, loose bannisters, or narrow doorways.
10.2 Our liability for damage to property other than goods being moved is limited to repair of the damaged area only, and shall not exceed a reasonable and proportionate sum in all the circumstances.
10.3 We are not liable for damage caused by moving oversized goods through tight or awkward spaces where you have requested that we proceed against our advice.
11. Claims and Complaints
11.1 If you believe that your goods or property have been damaged, or items are missing, you must notify us as soon as reasonably possible and in any event within 7 days of completion of the service.
11.2 You should provide a clear description of the issue and, where possible, supporting evidence such as photographs, receipts, or inventories.
11.3 We will review your complaint and may request additional information. We will aim to respond within a reasonable time and seek a fair resolution in line with these Terms and Conditions and applicable law.
12. Waste and Disposal Regulations
12.1 We operate in accordance with relevant UK waste and environmental regulations. Certain items cannot be removed or disposed of using our standard removal services.
12.2 We are not a general waste carrier and may refuse to transport household rubbish, construction debris, hazardous substances, or any items that must be handled by licensed waste operators.
12.3 If you require disposal of unwanted items, this must be agreed in advance. Additional charges may apply for disposal services and any associated waste transfer or recycling fees.
12.4 You must not conceal prohibited or hazardous waste within your goods. If such items are discovered, we may suspend the service and charge you for any additional costs, including safe handling, return, or disposal in accordance with law.
13. Insurance
13.1 We maintain appropriate insurance cover for our operations, as required by law and good industry practice.
13.2 Our insurance and any applicable limits are separate from any home or contents insurance you may hold. You are encouraged to review your own cover to ensure it is adequate for your needs.
13.3 Any claims submitted under our insurance are subject to the terms, conditions, and exclusions of the policy in force at the time of the incident.
14. Personal Data
14.1 We may collect and process personal data such as names, addresses, and contact details for the purposes of providing our services, managing bookings, and complying with legal obligations.
14.2 We will handle your personal data in a lawful, fair, and secure manner and will not sell your information to third parties.
14.3 We may share relevant information with insurers, subcontractors, or authorities where necessary to perform the contract or meet legal requirements.
15. Subcontracting
15.1 We reserve the right to use suitably qualified subcontractors to carry out part or all of the services. This will not affect your rights under these Terms and Conditions.
15.2 Where subcontractors are used, we will remain responsible for the overall performance of the services, subject to the limitations of liability set out herein.
16. Termination
16.1 We may terminate the Agreement or suspend services with immediate effect if you:
(a) Fail to pay any amount when due.
(b) Act abusively, threaten our staff, or create an unsafe working environment.
(c) Request us to carry out illegal or unsafe activities.
16.2 In the event of termination under this clause, you may be liable for reasonable charges incurred up to the date of termination and any associated losses.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the law of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
18.3 Failure by either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.
18.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services.
