Man With Van Cudham Terms and Conditions
These Terms and Conditions apply to all services provided by Man With Van Cudham, including domestic and commercial removals, furniture transport, courier-style moves, single-item collections, and associated loading or unloading support. By making a booking, the customer agrees to these terms in full. If any part of these terms is unclear, the customer should ask for clarification before confirming the service. These terms are intended to set out the responsibilities of both parties in a fair and practical way, helping ensure a smooth and lawful service arrangement.
Booking with our man with van service begins when the customer provides the relevant details needed to assess the job. This may include the collection and delivery addresses, item descriptions, access conditions, preferred dates, and any special handling requirements. A quote may be provided verbally or in writing and is normally based on the information supplied at the time of enquiry. If the customer later changes the job details, the quote may be revised accordingly. A booking is only confirmed once the customer has accepted the quote and we have acknowledged the reservation. Until that point, availability cannot be guaranteed.
The customer must ensure that all information supplied during booking is accurate and complete. This includes details of access restrictions, parking arrangements, stairs, lifts, heavy or awkward items, and any items requiring disassembly or reassembly. Our van and man service relies on the accuracy of the booking information to allocate the correct vehicle, staffing, and time. If the service requires additional resources because information was incomplete or incorrect, extra charges may apply. We reserve the right to decline a booking where the work cannot be completed safely, lawfully, or within the agreed scope.
Payments and pricing are based on the quotation agreed at the time of booking, unless circumstances change. Unless stated otherwise, charges may be calculated using fixed fees, hourly rates, mileage, waiting time, or a combination of these factors. Any estimate given in advance is provided in good faith but may be adjusted where the actual service differs from the original description. Additional charges may apply for congestion, parking fees, tolls, storage, dismantling, specialist lifting, or extended waiting caused by the customer or third parties.
Payment is normally due on the day the service is carried out, unless a different arrangement has been agreed in writing. We may require a deposit to secure a booking, particularly for larger moves, repeat work, or services requiring reserved time slots. Deposits are non-refundable unless cancellation rights under these terms apply. The customer must ensure payment is made in full using the agreed method. Man With Van Cudham may suspend or refuse further work if any payment remains outstanding. Where invoices are issued, payment must be made by the stated due date.
If the customer requests additional work during the job, such as extra collections, extra stops, more labour, or unplanned waiting, we may charge for the additional time and services. In the event of delayed payment, we reserve the right to recover reasonable collection costs and any lawful fees associated with late settlement. Prices quoted may include VAT where applicable, and this will be made clear where relevant. The customer is responsible for checking whether the quotation is inclusive or exclusive of tax and other charges before confirming the booking.
Cancellations and rescheduling should be notified as soon as possible. If the customer cancels a confirmed booking, cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. Where cancellation is made with sufficient notice, we may at our discretion offer a refund of part or all of any deposit, but this is not guaranteed. If the customer cancels at short notice, arrives late, or is not ready for the service at the agreed time, the full booking fee or a substantial part of it may remain payable.
We may also need to cancel or reschedule a booking due to circumstances beyond our control, including vehicle breakdown, severe weather, road closures, staff illness, unsafe access conditions, or events that make performance impractical or unlawful. In such cases, we will aim to offer an alternative date or a refund of any amount paid for the cancelled service, subject to the circumstances. Our man with a van Cudham service is designed to be flexible, but neither party will be liable for failure caused by events outside reasonable control.
Where a customer requests a change to the agreed date, time, or scope of work, we will do our best to accommodate the request, subject to availability. Rescheduling may involve revised pricing if the change affects vehicle use, staffing, distance, waiting time, or access arrangements. The customer is responsible for ensuring that any revised booking details are confirmed before the service starts. Failure to agree the revised terms may result in the original booking standing, or if the job cannot proceed, cancellation charges may apply.
Liability and service limitations are an important part of these terms. We will take reasonable care when loading, transporting, and unloading items, but liability is limited to the extent permitted by law. The customer is responsible for protecting items of particular value, sentimental importance, or fragility. Unless agreed in advance, the service does not include specialist packing, insurance cover beyond standard legal obligations, or handling of prohibited goods. The customer should arrange appropriate insurance for goods where necessary.
We are not liable for loss, damage, or delay arising from inaccurate information, inadequate packaging, pre-existing faults, poor access, items being unstable or improperly secured by the customer, or instructions given against our advice. Nor are we liable for indirect or consequential losses, such as loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited.
The customer must ensure that items are safe to move and that any necessary dismantling has been discussed before the job starts. If we agree to move items that are already damaged, poorly packaged, or structurally weak, this is done at the customer’s risk unless our negligence causes further harm. Our van service in Cudham may involve lifting, carrying, and manoeuvring through narrow spaces, so the customer should clear access paths where possible and inform us in advance of any hazards. We may refuse to move any item if we believe it presents an unacceptable risk to people, property, or equipment.
Waste, disposal, and regulatory compliance must be followed at all times. If the service includes disposal or removal of unwanted items, the customer remains responsible for ensuring that all waste is accurately described and lawful to collect. We will not transport or dispose of hazardous waste, clinical waste, asbestos, chemicals, gas bottles, batteries, tyres, paint, solvents, or any other prohibited material unless we have expressly agreed this in writing and are legally permitted to do so. The customer must disclose any items that may fall within restricted waste categories before the job begins.
All waste handling will be carried out in accordance with applicable UK waste regulations, including duties relating to lawful transfer, carriage, and disposal. Where required, we may use approved disposal facilities and maintain records relevant to waste transfer or carriage. The customer must not ask us to dispose of goods in a way that breaches environmental, transport, or safety law. If items are found to be contaminated, unsafe, or misdescribed, we may refuse to take them and may still charge for time incurred. We may also report serious compliance concerns to the appropriate authorities where required by law.
If the customer is disposing of household or commercial waste through our Man With Van Cudham service, they must confirm that they have the right to dispose of the items and that the waste is not stolen, fly-tipped, or otherwise unlawful. The customer is responsible for securing any permissions needed from landlords, managing agents, building management, or local authorities where relevant. We do not accept responsibility for regulatory breaches caused by the customer’s instructions or misdescription of goods. Any request for disposal must be made honestly and in accordance with all applicable legal duties.
Customer responsibilities include ensuring that the goods are ready at the agreed time and that access is available for the vehicle and crew. If parking permits, building access codes, loading bay permissions, or lifts are required, the customer must arrange them in advance unless we have expressly agreed to do so. Delays caused by lack of access, blocked entrances, traffic restrictions, or absent decision-makers may result in waiting charges or a revised timetable. We may leave a site if access is not provided within a reasonable time, and cancellation charges may then apply.
The customer must ensure that no illegal, dangerous, or prohibited items are included in the move. This includes items that may be harmful, explosive, odorous, leaking, or otherwise unsuitable for transport. If such items are discovered, we may stop the job immediately and seek instructions or refuse to continue. The customer is also responsible for ensuring that all necessary ownership rights exist for the goods being moved. We do not accept responsibility for disputes between landlords, tenants, family members, business partners, or other third parties regarding ownership or entitlement to remove items.
These terms may be updated from time to time to reflect changes in our operations, pricing structure, or legal obligations. The version in force at the time of booking will generally apply to that service, unless a later change is required by law. If any term is found by a court to be invalid or unenforceable, the remaining terms will continue in full force. No waiver of any term will be effective unless made in writing, and any failure to enforce a term on one occasion does not mean it is waived for future bookings. Our man with van Cudham terms are intended to be practical, fair, and consistent with lawful trading standards.
Governing law and jurisdiction apply to all services supplied under these Terms and Conditions. The contract between the customer and Man With Van Cudham is governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, including questions about booking, payment, cancellation, liability, or waste handling, shall be subject to the exclusive jurisdiction of the courts of England and Wales. If a dispute can be resolved informally, both parties should attempt to do so in good faith before starting formal proceedings.
These terms are the entire agreement between the parties in relation to the service and replace any prior discussion, estimate, or representation, unless expressly incorporated in writing. The customer acknowledges that no statement made during enquiry or booking forms part of the contract unless confirmed as such. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms, including the limitations on liability, payment obligations, cancellation rules, and waste compliance requirements. Man With Van Cudham reserves the right to refuse any job that cannot be completed safely, lawfully, or within the agreed terms.
Final provision: if a customer requires clarification on any aspect of the service, they should request it before the job is confirmed. This helps ensure the booking is accurate, the price is fair, and the work can be completed efficiently. Acceptance of a quote, payment of a deposit, or confirmation of a date will be treated as acceptance of these Terms and Conditions in full.